Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and safeguards your personal information when you visit our website at modpizz.click, place orders, use our services, or otherwise interact with us. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and handling your personal data responsibly, transparently, and in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Mod Pizza operates as a food service business in the United States. Our primary digital presence is through our website located at modpizz.click. We provide online ordering, customer support, promotional communications, and related food services to consumers across the United States.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website at modpizz.click
• Customers who place food orders online or through digital means
• Users who register for accounts, loyalty programs, or newsletters
• Individuals who contact us via email, chat, or other communication channels
• Participants in promotions, contests, surveys, or feedback programs we may run

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We are not responsible for the privacy practices of those third parties, and we encourage you to review their individual privacy policies.

3. Information We Collect

We collect several categories of personal information, either directly from you or automatically through your use of our website and services.

3.1 Information You Provide Directly

When you interact with us, you may voluntarily provide the following types of personal information:

• Identity Information: First name, last name, username, or similar identifiers
• Contact Information: Email address, telephone number, delivery address, billing address
• Account Credentials: Password and security questions (stored in encrypted form)
• Order Information: Food preferences, customization choices, dietary restrictions you disclose voluntarily
• Payment Information: Credit or debit card details, billing information (processed by PCI-compliant payment processors; we do not store full card numbers)
• Communications: Content of emails, chat messages, survey responses, or feedback you send us
• Promotional Entries: Information submitted when entering contests, sweepstakes, or promotions

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage information through cookies, web beacons, pixels, and similar tracking technologies, including:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, search queries on our site, referring URLs, exit pages
• Location Information: General geographic location derived from IP address (city/state level); precise GPS location only if you explicitly grant permission
• Log Data: Server logs recording your interactions with our website, timestamps, error reports
• Cookie and Tracking Data: Information collected via cookies, web beacons, pixel tags, and similar technologies (see Section 8 for full details)
• Transaction History: Records of past orders, frequency of purchases, order values

3.3 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account or log in using a third-party social sign-on feature
• Analytics Providers: Aggregated and de-identified behavioral data from analytics partners
• Marketing Partners: Contact information and interest data from advertising networks in accordance with their own privacy policies
• Fraud Prevention Services: Information to verify identity and prevent fraudulent transactions
• Delivery Service Providers: Confirmation and delivery tracking information

3.4 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, driver's license numbers, racial or ethnic origin, religious beliefs, genetic data, biometric data, or precise health information unless specifically required by law or explicitly provided and consented to by you. Dietary preferences or allergy information you voluntarily share for food customization purposes is used solely to fulfill your order.

4. How We Use Your Information

We use the personal information we collect for the following purposes, all of which are grounded in legitimate business interests, contractual necessity, legal obligation, or your consent:

4.1 Providing and Managing Our Services

• Processing and fulfilling your food orders accurately and efficiently
• Creating and managing your customer account
• Processing payments and issuing refunds or credits
• Coordinating delivery or pickup arrangements
• Providing customer support and responding to inquiries or complaints
• Sending transactional communications such as order confirmations, receipts, and delivery updates

4.2 Improving Our Products and Services

• Analyzing usage patterns to understand how customers interact with our website
• Conducting research and development to improve menu offerings and user experience
• Monitoring and improving website performance, functionality, and security
• Identifying and resolving technical issues or bugs
• Conducting internal audits and quality assessments

4.3 Marketing and Promotional Communications

• Sending promotional emails, special offers, coupons, and newsletters (with your consent or where permitted by law)
• Personalizing content, recommendations, and advertisements based on your preferences and order history
• Administering loyalty programs, contests, sweepstakes, and promotional campaigns
• Displaying targeted advertising on our website and on third-party platforms
• Measuring the effectiveness of our marketing campaigns

You may opt out of marketing communications at any time by clicking "Unsubscribe" in any email we send or by contacting us at [email protected]. Note that even if you opt out of marketing, you will still receive essential transactional communications.

4.4 Legal Compliance and Protection

• Complying with applicable federal and state laws, regulations, and legal processes
• Enforcing our Terms of Service and other agreements
• Detecting, preventing, and responding to fraud, security threats, or illegal activity
• Protecting the rights, property, and safety of our company, customers, and the public
• Responding to lawful requests from government authorities and law enforcement agencies

4.5 Business Operations

• Maintaining business records and financial accounts
• Evaluating potential business partnerships, mergers, or acquisitions
• Performing data analytics to support strategic business decisions

5. Legal Basis for Processing Personal Information

Under applicable United States federal and state laws, including the FTC Act and CCPA/CPRA, we process your personal information based on the following grounds:

• Contractual Necessity: Processing is necessary to fulfill your order, manage your account, or provide the services you have requested
• Legitimate Business Interests: Processing serves our legitimate interests in operating, improving, and securing our business, provided these interests are not overridden by your rights
• Legal Obligation: Processing is required to comply with applicable laws and regulations
• Consent: Where required by law, we obtain your explicit consent before processing, such as for certain marketing communications or the use of non-essential cookies

6. Sharing Your Personal Information

We do not sell your personal information in the traditional sense. However, under the CCPA/CPRA definition, certain data sharing arrangements with advertising partners may constitute a "sale" or "sharing" of personal data. California residents have specific rights related to this, described in Section 10 below.

6.1 Service Providers

We share personal information with trusted third-party service providers who assist us in operating our business. These parties are contractually bound to use your information only as directed by us and in accordance with this Privacy Policy. Categories of service providers include:

• Payment Processors: To securely handle credit card and payment transactions
• Cloud Hosting and IT Services: To host our website, databases, and applications
• Email and Communication Platforms: To deliver transactional and marketing emails
• Analytics Providers: To analyze website traffic and user behavior (e.g., Google Analytics)
• Delivery Partners: To coordinate and fulfill delivery orders
• Customer Support Tools: To manage and resolve customer inquiries efficiently
• Marketing and Advertising Platforms: To serve targeted ads on our behalf
• Fraud Prevention Services: To verify transactions and protect against abuse

6.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website if such a transfer occurs and your information becomes subject to a different privacy policy.

6.3 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a subpoena, court order, or other legal obligation
• Respond to a lawful request by public authorities, including law enforcement
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public

6.4 With Your Consent

We may share your information with third parties for other purposes when you have given us your explicit consent to do so.

6.5 Aggregated and De-identified Data

We may share aggregated or de-identified information that cannot reasonably identify you with partners, advertisers, research organizations, or the public for analytical, research, or marketing purposes.

7. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• Encryption: All data transmitted between your browser and our website is protected using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption protocols
• Payment Security: We comply with Payment Card Industry Data Security Standards (PCI DSS) for all payment processing activities
• Access Controls: Access to personal information is restricted to authorized employees and contractors who have a legitimate business need to access it
• Password Protection: Account passwords are stored using industry-standard hashing algorithms
• Firewalls and Intrusion Detection: We use network firewalls and monitoring systems to detect and prevent unauthorized access
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing
• Employee Training: Our staff members receive regular training on data privacy and security best practices
• Incident Response: We maintain a data breach response plan in accordance with applicable state notification laws

8. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies on our website to enhance your browsing experience, analyze site performance, and deliver targeted advertising.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly; cannot be disabled
• Performance/Analytics Cookies: Collect information about how visitors use our site to help us improve it
• Functional Cookies: Remember your preferences and settings for a personalized experience
• Targeting/Advertising Cookies: Track your browsing habits to deliver relevant advertisements

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may impact the functionality of our website. You may also opt out of interest-based advertising by visiting optout.aboutads.info or optout.networkadvertising.org.

For complete details on our use of cookies and how to manage your preferences, please refer to our Cookie Policy available on our website at modpizz.click.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

After the applicable retention period, personal information is securely deleted or anonymized so that it can no longer be associated with you. Some information may be retained for longer periods if required by applicable law or ongoing legal proceedings.

10. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

10.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. To exercise this right, contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: Where applicable, you may request that we limit our use and disclosure of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality based on your exercise of these rights.
• Right to Data Portability: You may request a copy of your personal information in a portable and, to the extent technically feasible, readily usable format.

10.2 Rights Available to All U.S. Consumers

Regardless of your state of residence, we honor the following requests in alignment with our commitment to consumer privacy and applicable FTC guidelines:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out of Marketing: Opt out of receiving marketing and promotional communications at any time
• Withdraw Consent: Where processing is based on your consent, withdraw that consent at any time

10.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request by:

• Email: [email protected]
• Website: modpizz.click

We will acknowledge your request within 10 business days and respond substantively within 45 calendar days. If we need additional time (up to 90 days in total), we will notify you of the extension and the reason. We may need to verify your identity before processing your request to protect your information from unauthorized access. Verification may require you to provide information we already have on file about you.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written proof of authorization, and we may still require you to verify your identity directly with us.

11. Children's Privacy

We do not knowingly collect personal information from minors under 18. Our website is not directed to children, and we do not market our online ordering or account-based services to individuals under 18. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our systems.

We comply fully with the Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under 13. In the event we discover that a child under 13 has submitted personal information to us, we will delete that data as quickly as practicable.

12. International Data Transfers

Our primary operations are based in the United States, and the personal information we collect is stored and processed in the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and services from outside the United States, you acknowledge and consent to the transfer of your personal information to the United States and its processing in accordance with this Privacy Policy.

For users located in jurisdictions with specific data transfer requirements (such as the European Economic Area), we implement appropriate legal safeguards, including Standard Contractual Clauses (SCCs) approved by relevant regulatory bodies, where applicable.

13. Third-Party Links and Services

Our website may contain links to third-party websites, applications, plug-ins, and social media platforms. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices or content. We encourage you to read the privacy policy of every website you visit.

Third-party services we may integrate with or link to include, but are not limited to:

• Social media platforms (Facebook, Instagram, Twitter/X)
• Google Maps or similar mapping services for store locations
• Third-party payment gateways
• Review platforms and customer feedback tools

14. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, our website does not respond differently to DNT signals. However, you can manage your tracking preferences through cookie settings as described in Section 8 of this policy.

We will continue to monitor developments in DNT technology and legal requirements and update our practices accordingly.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on our website with a revised "Last Updated" date at the top of the page
• Sending you an email notification to the address associated with your account (if applicable)
• Displaying a prominent notice on our website for a period following the change

Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If the changes are significant and require your consent under applicable law, we will seek your affirmative consent before applying the new terms to your information.

16. Filing Complaints with Data Protection Authorities

If you have concerns about our privacy practices that you feel we have not addressed satisfactorily, you have the right to file a complaint with relevant consumer protection or data protection authorities in the United States.

16.1 Federal Trade Commission (FTC)

The FTC enforces consumer protection laws, including those related to unfair or deceptive data practices. You can file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

16.2 California Privacy Protection Agency (CPPA)

California residents may file complaints regarding violations of the CCPA/CPRA with the California Privacy Protection Agency:

• Website: cppa.ca.gov
• Email: [email protected]

16.3 State Attorneys General

Many U.S. states have Attorneys General offices that handle consumer privacy complaints. You may contact your state's Attorney General office for guidance on filing a complaint related to privacy violations in your jurisdiction.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are committed to addressing your concerns promptly and transparently.

When contacting us about a privacy matter, please include the following information to help us locate your records and respond effectively:

• Your full name and the email address associated with your account
• A clear description of your request or concern
• The specific right you wish to exercise (if applicable)
• Any relevant order numbers or account identifiers

This Privacy Policy was last reviewed and updated on March 19, 2026. Previous versions of this policy are available upon request by contacting us at [email protected].